Refund and Cancellation Policy

Version: 2.2

Effective date: 1 November 2026

Last updated: 20 October 2026

Where Athina AD is offered. Athina AD accounts and plans are offered only to individuals resident in, and organisations established in, the United States, Canada or Mexico. The service is not offered to customers elsewhere. OMAC (FZE), based in the UAE, makes and operates Athina AD. Paid plans are sold by OMAC's authorised reseller, AI For The Blind Corporation. These documents are provided in English, French and Spanish. This market restriction does not waive any rights or obligations that applicable law requires.

This policy is part of the Terms of Sale. It covers every Athina AD purchase. Plans are sold only on athinaad.com, including when another website such as aiftb.com links you there, and are not sold inside the apps or through app stores. Your Seller is AI For The Blind Corporation, OMAC's authorised reseller in the United States, Canada and Mexico, which takes payment through its own Stripe account. OMAC (FZE), which makes and runs Athina AD, handles every cancellation and refund request for the Seller, and refunds are paid from the Seller's account. In this policy, "we" means OMAC acting for the Seller.

This policy covers Athina AD only. AI For The Blind Corporation's other products, programmes, memberships and donations follow its own policies.

Paid-plan availability. Paid plans are not currently available. This policy governs purchases when paid plans become available.

Nothing in this policy takes away any right the law gives you.

1. How to cancel

Online, at any time: on the Billing page of your Athina AD account.
By email: support@athinaad.com, from the email address on your account.

When you cancel, your subscription stops renewing and you keep your plan's features until the end of the billing month you have paid for. Then your account moves to the free plan. Top-up minutes you have bought stay in your account. You will get an email confirming your cancellation.

2. How to ask for a refund

Email support@athinaad.com with the email address on your account, the date of the payment, and what went wrong. We reply within 2 calendar days (including weekends and public holidays; Gulf Standard Time, UTC+4).

We look at every request individually and talk with you to understand the problem. A refund can be full or partial. We decide fairly, taking into account what happened, how much of the service you used, and the law that protects you.

3. When you will get a refund

We will always give a refund when:

you were charged by mistake, for example twice for the same thing, or after you had cancelled;
you could not use the service you paid for because of a problem on our side that we could not fix within a reasonable time;
the service was significantly different from how it was described when you bought it;
a price change was applied to a period you had already paid for;
the service you paid for cannot be provided after a change of Seller (Terms of Sale, Section 10.4);
the law gives you a right to a refund, including the mandatory cancellation and refund rights described in Section 5.

If a job fails because of a problem on our side, we return the minutes it used automatically, even if you do not ask for a refund. If a job finishes but an output you chose is missing because of a problem on our side, tell us and we will return the minutes. The Terms of Sale, Section 2.9, explain how long returned minutes last.

4. When a refund is not usually given

Unless the law or Section 3 says otherwise, we do not usually refund:

the current billing month after you cancel, because you keep access until it ends;
subscription minutes you did not use before the end of their billing month;
top-up minutes you have already used;
paid time and remaining top-up minutes that end when your account is permanently deleted at your request. We show you what you will lose before you confirm the deletion (Terms of Sale, Section 5.4).

5. Cancellation and refund rights under your local law

The law where you live may give you cancellation, automatic-renewal or refund rights beyond this policy. Those rights take priority. Contact support@athinaad.com to exercise them; no particular wording is required.

United States: federal law and some states have their own rules on automatic renewals and refunds. We follow them.
Canada: if you are a consumer, you keep any cancellation and refund rights your province's consumer protection law gives you, including in Québec and Ontario.
Mexico: if you are a consumer, you keep your rights under the Ley Federal de Protección al Consumidor, and you may contact PROFECO.

6. Market scope and existing purchases

Athina AD accounts and plans are offered only to customers in the United States, Canada and Mexico, as described in the Terms of Sale. This policy does not invite purchases elsewhere. It does not retrospectively remove refund or withdrawal rights from an earlier purchase or any right required by applicable law.

7. How refunds are paid

Refunds are paid by your Seller, AI For The Blind, through Stripe, to the payment method you used, and show the Seller's name or its Athina AD statement descriptor. OMAC applies the refund in the Seller's account on the Seller's behalf. Your bank may take a few working days to show it. A refund includes any tax you paid on the refunded amount.

8. Payment disputes

If you think a charge is wrong, please write to support@athinaad.com before you dispute it with your bank, so that we can fix it quickly. This does not limit your right to dispute a charge with your bank.

9. Free plan and enterprise

The free plan involves no payment, so no refunds apply. Enterprise customers follow their written agreement.

10. Changes to this policy

Changes never apply to a payment made before the change. For important changes, we will email you at least 30 days before they apply to you.

11. Contact

support@athinaad.com — refunds, cancellations and every question about a purchase.